Please follow the link on the login page. You will be asked to reset your password and validate the change over email (just so that we can make sure it’s you).
It only takes a minute or so to complete!
If you are still stuck, please contact firstname.lastname@example.org and provide as much detail as possible (including your name, organisation, and any additional details that may help us investigate).
Our office hours are 9:00-18:00 UK time, and we aim to respond within 24 hours (excluding weekends and holidays).