️ ⚠️ Please note ⚠️ ️

Before you try any of these steps, please check that your device is supported.

📶 Check your connection

Make sure you have signal on your phone and that you're online.

If you're having an issue while using mobile data, try connecting to a WiFi network.

🔁 Uninstall and reinstall the app

The majority of the technical glitches we see can be solved by a fresh install. Doing this will also ensure that you're using the latest version of the app.

Please note: On iOS, any Tools you've downloaded will be deleted when you uninstall the app. Make sure to re-download before trying to use them offline again.

🗑️ Clear your app cache (Android only)

If you're not sure how to do this, please read the following external website.

Please note: Any Tools you've downloaded will be deleted when you clear your app cache. Make sure to re-download before trying to use them offline again.

Still stuck after following these steps? Find out how to get in touch with us here.

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