There are a few possible reasons why you're receiving this error message:

🙈 You're entering the wrong ID

First of all, double-check that you've entered your ID correctly.

If you're not sure that you're entering the right ID, please read this article.

👥 You've already registered

If you've already registered you don't need to sign up again - simply sign in.

🔍 Your ID is not in our database

It's possible that your employer has not yet uploaded your ID to our database, especially if you've only recently joined your organisation.

Please contact your HR team with your ID to get yourself added in.

If you need any more help, find out how to get in touch with us here.

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