🚦 How do I get started?

Simply start with Intro to Mental Health, which you’ll find in the Foundations category, at the top of your Series home page. The first chatbot within the Series will register you on the course and then you’ll be guided through from there.

How long does it take to get through the content?

We estimate that it’ll take you around 8-10 hours. Content is delivered in bite-sized chunks, so you can do it at your own pace.

I already completed some of these Series before Foundations Training launched - why do I have to do them again?

When we launched Foundations Training on 12th October, the 4 existing Foundations Series (Intro to Mental Health, Common Problems, Supporting Others and Talking About Suicide) were upgraded. We added lots of new video content, spruced up all the Series handbooks, and smoothed out all the chatbot interactions. Because there’s new content in these Series, we’re keen for everyone to revisit the content fresh.

Will the course qualify me in any way?

One thing we’re very clear on is that Foundations Training doesn’t put pressure on anyone to act as a therapist or counsellor, or to intervene beyond basic support. Foundations Training is designed to give you knowledge and basic skills, but it absolutely doesn’t qualify you to stage a formal intervention. Throughout Foundations Training, we’ll be reminding you of the value of not getting out of your depth, and signposting to professionals when people need support.

Will I get a certificate?

Yes, you will. We’ll email it to you once you complete the sixth Series, Mental Health at Work, provided that you’ve already completed the other 5 Series. It’s important to note that it’s not a certificate of qualification, but a confirmation that you’ve worked through the content.

I completed the training but I didn’t get my certificate!

If this happens, it’s worth checking that you’ve fully completed each Series, including the final outcome questionnaire and Series feedback flows. Once you’ve done this, revisit the final chatbot flow in Mental Health at Work, and it should trigger an email with your certificate enclosed.

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