️ ⚠️ Please note ⚠️ ️
Before you try any of these steps, please check that your device is supported.
📶 Check your connection
Make sure you have signal on your phone and that you're online.
If you're having an issue while using mobile data, try connecting to a WiFi network.
🔁 Uninstall and reinstall the app
The majority of the technical glitches we see can be solved by a fresh install. Doing this will also ensure that you're using the latest version of the app.
Please note: On iOS, any Tools you've downloaded will be deleted when you uninstall the app. Make sure to re-download before trying to use them offline again.
🗑️ Clear your app cache (Android only)
If you're not sure how to do this, please read the following external website.
Please note: Any Tools you've downloaded will be deleted when you clear your app cache. Make sure to re-download before trying to use them offline again.
Still stuck after following these steps? Find out how to get in touch with us here.