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Troubleshooting/FAQs
Troubleshooting/FAQs
Find answers to our most common problems and queries
16 articles in this collection
Written by
Daisy Corfield
and
Pete Luscombe
Troubleshooting your browser
Potential steps to solve a technical issue on the Unmind website
Written by
Daisy Corfield
Updated over a week ago
Troubleshooting your device
Potential steps to solve a technical issue on the Unmind app
Written by
Pete Luscombe
Updated over a week ago
Getting started
My ID is not recognised
What to do if you're getting this error message
Written by
Pete Luscombe
Updated over a week ago
I didn't get an email after submitting my email address
What to do if you're waiting on an email
Written by
Pete Luscombe
Updated over a week ago
What is my organisation's name?
Help on getting started/signing in using the app
Written by
Pete Luscombe
Updated over a week ago
My organisation's name is not recognised
What to do if you're getting this error message
Written by
Pete Luscombe
Updated over a week ago
Why do I keep getting logged out?
Find out why you're having to log in
Written by
Pete Luscombe
Updated over a week ago
Access
Can I access Unmind outside of work?
Get the most of out Unmind with anytime access
Written by
Pete Luscombe
Updated over a week ago
Can someone I know have access?
Information about plus-one access to Unmind
Written by
Pete Luscombe
Updated over a week ago
Do I have to be online to use Unmind?
Information about offline access
Written by
Pete Luscombe
Updated over a week ago
What happens if I'm leaving my organisation?
Information about your Unmind account when you leave
Written by
Pete Luscombe
Updated over a week ago
How do I delete my account?
Thinking of leaving? Read more here
Written by
Pete Luscombe
Updated over a week ago
FAQs
What happens if I share how I'm feeling?
Opening up can be scary, here's how we get you the help you need
Written by
Pete Luscombe
Updated over a week ago
What information can my employer see?
Given the sensitive nature of the information in your Unmind account, we understand why you may have concerns as to what your employer sees
Written by
Pete Luscombe
Updated over a week ago
What languages is Unmind available in?
Information about Unmind in other languages
Written by
Pete Luscombe
Updated over a week ago
Can I use Unmind while driving?
Advice on how to use Unmind
Written by
Pete Luscombe
Updated over a week ago