Troubleshooting/FAQs

Find answers to our most common problems and queries

16 articles in this collection
Written by Daisy Corfield and Pete Luscombe

Troubleshooting your browser

Potential steps to solve a technical issue on the Unmind website

Written by Daisy Corfield
Updated over a week ago

Troubleshooting your device

Potential steps to solve a technical issue on the Unmind app

Written by Pete Luscombe
Updated over a week ago

Getting started

My ID is not recognised

What to do if you're getting this error message

Written by Pete Luscombe
Updated over a week ago

I didn't get an email after submitting my email address

What to do if you're waiting on an email

Written by Pete Luscombe
Updated over a week ago

What is my organisation's name?

Help on getting started/signing in using the app

Written by Pete Luscombe
Updated over a week ago

My organisation's name is not recognised

What to do if you're getting this error message

Written by Pete Luscombe
Updated over a week ago

Why do I keep getting logged out?

Find out why you're having to log in

Written by Pete Luscombe
Updated over a week ago

Access

Can I access Unmind outside of work?

Get the most of out Unmind with anytime access

Written by Pete Luscombe
Updated over a week ago

Can someone I know have access?

Information about plus-one access to Unmind

Written by Pete Luscombe
Updated over a week ago

Do I have to be online to use Unmind?

Information about offline access

Written by Pete Luscombe
Updated over a week ago

What happens if I'm leaving my organisation?

Information about your Unmind account when you leave

Written by Pete Luscombe
Updated over a week ago

How do I delete my account?

Thinking of leaving? Read more here

Written by Pete Luscombe
Updated over a week ago

FAQs

What happens if I share how I'm feeling?

Opening up can be scary, here's how we get you the help you need

Written by Pete Luscombe
Updated over a week ago

What information can my employer see?

Given the sensitive nature of the information in your Unmind account, we understand why you may have concerns as to what your employer sees

Written by Pete Luscombe
Updated over a week ago

What languages is Unmind available in?

Information about Unmind in other languages

Written by Pete Luscombe
Updated over a week ago

Can I use Unmind while driving?

Advice on how to use Unmind

Written by Pete Luscombe
Updated over a week ago