Cancelling your session
You now have the option to cancel a session scheduled to take place more than 24 hours from now.
To use this feature, open Unmind, navigate to Talk, click on Edit in the top right-hand corner of the session details box, and select Cancel. Make sure to provide a reason for the cancellation.
Rescheduling your session
For rescheduling a session, please contact your practitioner via your agreed method (e.g. email) to let them know. If you don't have your practitioner's contact details, or you can't get hold of them, you can get in touch with us here.
Your practitioner will make the agreed changes to your session, and you'll receive a new or updated session invitation.
Last minute cancellations
Where possible, we ask that you give your practitioner more than one business day's notice if you need to reschedule or cancel your session.
However we understand that this isn't always within your control. If you need to cancel or reschedule your session less than one business day prior to your session start time, this will count towards one of your sessions.
In the case of a last minute cancellation, reach out to your practitioner via your agreed method, such as email. Your practitioner will reschedule your session accordingly.
If you don't have your practitioner's contact details, or you can't get hold of them, you can get in touch with us here.
If you have any further questions about this, you can get in touch with us here.