I lost connection during a call. What should I do? I lost connection during a call. What should I do?

I lost connection during a call. What should I do?

Inês Inês

If you've experienced issues during your Unmind Talk call, we are very sorry. We take these issues seriously and are always working to improve your experience.

Whatever channel (Unmind Talk, Zoom, etc.) you use for your session, make sure you have a second channel as fallback. You will have agreed this with your practitioner at the beginning of your relationship. 

Here are a couple of suggestions that should help you resolve any issues you experience: 

  1. Check your connectivity
  2. Check your video/audio settings on your computer
  3. Update your browser
  4. Check your microphone/headphones
  5. Check your internet speed

Still experiencing issues?

If the issue continues, you can get in touch with us here with details of your device and browser, and we'll do our best to provide more specific advice. 

Which browsers work best for Unmind Talk calls?

We recommend that you use Google Chrome, Safari or Firefox web browsers for Unmind Talk calls.

Make sure you are using an updated version of Google Chrome, Safari or Firefox. If you or your practitioner are using an old version of these browsers, the call quality may low. 

If you have any further questions around this, you can get in touch with us here.

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