![Troubleshooting your device]({"bg": "//theme.zdassets.com/theme_assets/10648820/d0a6aa9c7a7ec2798632497672acb24f9dc8d008.jpg"})
![Troubleshooting your device]({"bg": "//theme.zdassets.com/theme_assets/10648820/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
Potential steps to solve a technical issue on the Unmind app
⚠️ Please note ⚠️ ️
Before you try any of these steps, please check that your device is supported.
Check your connection 📶
Make sure you have signal on your phone and that you're online.
If you're having an issue while using mobile data, try connecting to a WiFi network.
Uninstall and reinstall the app 🔁
The majority of the technical glitches we see can be solved by a fresh install. Doing this will also ensure that you're using the latest version of the app.
Clear your app cache (Android only)🗑️
If you're not sure how to do this, please read the following external website.
⚠️ Please note ⚠️ ️
Any content you've downloaded will be deleted when reinstalling the app or clearing your app cache. Make sure to re-download before trying to use them offline again.
Still stuck after following these steps? Find out how to get in touch with us here.
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