How do I reset my password? How do I reset my password?

How do I reset my password?

Chen Jean-Tavernier Chen Jean-Tavernier

Find out how to change your password and get back into your account

⚠️ Please note ⚠️

Before resetting your password, you should log out of all devices.

From the sign-in page, click on Forgot password?


Follow the instructions from here to send a password reset email to your registered email address, and follow the instructions in the email to reset your password. Alternatively, you can try logging in password free with a magic link.

I didn't receive an email to reset my password 📭

You may have to wait a few minutes before you receive your password reset email.

If you haven't received your email after a few minutes, try sending another email, making sure that:

  • the email you're entering is the email address you registered with
  • the company name that you are entering is the one you use to log into your account - if you're unsure of the company/organisation name to use, see What is my organisation's name?

If you're still stuck after this, find out how to get in touch with us here.

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