Resetting your password Resetting your password

Resetting your password

Chen Jean-Tavernier Chen Jean-Tavernier

Find out how to change your password

⚠️ Please note ⚠️

Before resetting your password, you should log out of all devices.

From the sign-in page, click on Forgot password?


Enter your registered email address, so that we can send you a password reset email, and follow the steps in this email to reset your password. Alternatively, you can try logging in without a password with a magic link.

I didn't receive an email to reset my password

You may have to wait a few minutes before you receive your password reset email. If you haven't received your email after a few minutes, try sending another email, making sure that:

  • the email you're entering is the email address you used to register
  • the company name that you are entering is the one you use to log into your account - if you're unsure of the company/organisation name to use, see What is my organisation's name?

If you're still stuck after this, find out how to get in touch with us here.

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