Canceling or rescheduling a session Canceling or rescheduling a session

Canceling or rescheduling a session

Clara Clara

Canceling your session

You now have the option to cancel a session scheduled to take place more than 24 hours from now.

To use this feature, open Unmind, navigate to Talk, click on Edit in the top right-hand corner of the session details box, and select Cancel. Make sure to provide a reason for the cancellation.Frame 1 (23).png

Rescheduling your session

For rescheduling a session, please contact your practitioner via your agreed method (e.g. email) to let them know. If you don't have your practitioner's contact details, or you can't get hold of them, you can get in touch with us here.

Your practitioner will make the agreed changes to your session, and you'll receive a new or updated session invitation. 

Last minute cancellations

Where possible, we ask that you give your practitioner more than one business day's notice if you need to reschedule or cancel your session.

However, we understand that this isn't always within your control. If you need to cancel or reschedule your session less than one business day prior to your session start time, this will count towards one of your sessions.

In the case of a last-minute cancellation, reach out to your practitioner via your agreed method, such as email. Your practitioner will reschedule your session accordingly.

If you don't have your practitioner's contact details, or you can't get hold of them, you can get in touch with us here.

If you have any further questions about this, you can get in touch with us here.

Add comment

Article is closed for comments.