I'm having a technical issue I'm having a technical issue

I'm having a technical issue

Poppy Poppy

Our Technical Support Team is here to help you get the most out of the Unmind platform. We will respond to your query within 24 hours, Monday - Friday.

How to get in touch

If you are having a technical issue, please click here to submit a support request. Please describe in as much detail as possible following the below guidance. This will help us investigate your query and get back to you as soon as possible.

Describing your issue

When reporting a technical issue, please include the following information:

Using Unmind on desktop

  • What is your computer's operating system? (e.g. Windows 10, macOS 11)
  • What browser are you using? (e.g. Microsoft Edge, Google Chrome)

Using the Unmind app

  • What device are you using? (e.g. Samsung Galaxy S9, iPhone 8)
  • Are you using the app on mobile data or WiFi?

To help us figure out what's going on, please give as much description as possible. It will be particularly helpful if you have screenshots or screen recordings of the issue.

If you need any more help, find out how to get in touch with us here.

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