Líneas de ayuda en crisis Líneas de ayuda en crisis

Líneas de ayuda en crisis

Inês Inês

A continuación encontrarás una lista de líneas directas a las que puedes dirigirte si necesitas ayuda inmediata.
Si crees que puedes hacerte daño a ti mismo o a otra persona, llama a los servicios de urgencias de tu localidad o acude directamente a un Servicio de Urgencias.
Ten en cuenta:

  • Unmind no es un servicio inmediato de crisis y no emplea personal de guardia.
  • Unmind no es un servicio médico.

International Crisis Providers

Country Dialling code Number Service Details Emergency number
Argentina +54

135

Centro de Asistencia al Suicida

24horas

911

Argentina +54

(+54 11) 4783 8888

 

SOS Un Amigo Anónimo

lunes a viernes 10hs a 17hs y sábados 10hs a 16hs

911

Australia +61 13 11 14 Lifeline A national charity providing access to 24 hour crisis support and suicide prevention services. Call: 000

Mobile: 112 or 000
Brazil +55 188 CVV (Centro de Valorização da Vida) 24 hour support and in-person centres across the country.

They also offer an online chat service, linked here.
192 or 193
British Virgin Islands +1       999
Canada +1

Call:

1 833 456 4566 

Quebec:
1 866 277 3553

Crisis Services Canada

Phone available 24/7

Text 45645, available daily from 16:00–00:00 ET

Phone: 911
Mobile phones: 112
Cayman Islands +1

 Call: 943 2422

Crisis Centre Cayman Islands

A service to help those who have experienced domestic violence.

They provide a 24/7 Crisis Helpline for anyone in distress. They also have a walk-in centre open Monday to Friday.

911
Chile +56

717 003 717

Teléfono de la Esperanza (Hope Phone)

Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. This service is in Spanish.

Police: 133

Ambulance: 131
China +86

800-810-1117

010-82951332

Beijing Suicide Hotline

Supportive helpline operated by trained volunteeers and available 24 hours a day.

110
China +86

400 821 1215

Lifeline Shanghai

Daily from 10:00–22:00

110
Colombia +57

005744482945

Telefono de la Esperanza

Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge.

National Emergency: 123

Police: 112

Medical Emergency: 125
Czech Republic +420

608 902 410

Skype: modralinka

whatsapp:

608 902 410

Bue Line: Modrá Linka

The phone services are free and open from 09:00–21:00.

All calls are confidential.

112
Denmark +45

 +4570201201 

Livslinien

Livslinien is a telephone helpline providing confidential support and a safe space to talk.

It’s open every day of the year from 11:00–17:00.

They also provide an online chat service Mondays and Thursdays: 17:00–21:00, and Saturday: 13:00–17:00.

112
Dominican Republic +1

809-779-2124 

Línea Vivir

Pychological assistance helpline for people with suicidal thoughts, open 24/7

911
France +33 01 45 39 40 00 Suicide Écoute 24 hour suicide prevention helpline. Ambulance: 15
France +33 09 72 39 40 50 SOS Amitié 

Confidential and anonymous suicide support to anyone, via phone, email or chat.

All listeners are trained by qualified instructors to provide support to those contemplating suicide, struggling to cope, or experiencing emotional distress.

The website also provides an interactive map with a list of local support numbers and centres.

(13:00 - 3:00)

Ambulance: 15
Germany +49 0800/111 0 111 (Protestant)

0800/111 0 222 (Catholic)

116 123
Telefonseelsorge

Free religious support line open 24/7.

You can talk to a pastor via phone, mail or chat.

There are also options for local on-site consultations and online chat support.

112
Germany +49 0800 111 0 550 (adults)
0800 111 0 333 (children)
Nummer gegen Kummer

Anonymous & free.

112
Hong Kong +852 2896 0000 Samaritans HK 24 hour multilingual suicide prevention service.  999
Hong Kong +852 2382 0000 Suicide Prevention Services

Professionally trained volunteers are available to listen at any time.

Open 24/7.

 999
Iceland +354 1717 Red Cross

Crisis helpline available throughout Iceland.

Available 24/7 to anyone experiencing distress or suicidal thoughts.

112
Iceland +354 552-2218 Pieta Samtokin

Provides information, support and treatment for those at risk of suicide and their loved ones.

Free, 24/7 telephone service available for anyone over 18 years of age.

112
India +91

9820466726

Aasra

Free, confidential helpline staffed by professionally trained volunteers. Whatever your concerns are, you can be rest assured that you will receive non-judgmental and non-critical listening.

Open 24/7.

Ambulance: 102
Ireland 00 353 116 123 Samaritans Ireland Free to call 24 hours a day from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123. 112 or 999
Ireland 00 353 1800 247 247

Text HELP to 51444 (standard message rates apply)
Pieta 24/7 support and free therapy to those engaging in self-harm, with suicidal ideation, or bereaved by suicide. 112 or 999
Ireland 00 353 50808 Crisis Text Line Free 24/7 text service providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis – big or small.

Text with a trained volunteer anytime by texting HELLO to 50808.
112 or 999
Italy +39 Toll-free (landline): +39 800 860022

Mobile: +39 06 77208977 (costs apply)
Samaritans Onlus

Confidential telephone helpline providing emotional support for people experiencing any type of mental health crisis.

Open daily between 13:00–22:00.

112
Italy +39 19696 Telefono Azzurro

Psychological support to children, adolescents and adults through listening and counselling.

Available 24/7 through their phone line and website chat.

The service is completely free and the website is available in Italian and English.

112
Malaysia +60 055477933/55  Befrienders Ipoh

Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone.

Available daily from 13:00–22:00

Support in English, Bahasa Melayu, Mandarin, Cantonese, Tamil.

999
Malaysia +60 07-3312300 Befrienders Johor Bahru

Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone.

Available daily from 13:00–22:00

Support in English, Mandarin, Malay, Tamil

999
Malaysia +60 088 255 788 

Whatsapp/SMS:  0168036945 
Befrienders Kota Kinabalu

Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone.

Available daily from 19:00–22:00

Support in English, Bahasa Malaysia, Chinese

999
Malaysia +60 03-76272929  Befrienders Kuala Lumpur

Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone.

Available 24/7

Support in English, Malay, Chinese dialects, Tamil, Native dialects

999
Malaysia +60 082-242800  Befrienders Kuching

Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone.

Available daily, 18:30–21:30

Support in English, Mandarin, Malay

999
Malaysia +60 06-9520313  Befrienders Muar

Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone.

Available daily, 20:00–23:00

Support in English, Mandarin, Malay, Tamil

999
Malaysia +60

604-2815161

or

604-2811108

Befrienders Penang

Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone.

Available daily, 20:00–23:00

Calls are answered in English but support is also provided in Mandarin, Hokkien, Malay, Tamil.

999
Mexico +52

5-510-2550

Suicide hotline

A confidential phone line for anyone needing crisis support in Mexico.

911
Mexico +52

(55) 5259-8121

Saptel

Free telephone service, available 24/7.

911
Mexico +52

9 45 37 77

Salvemos una vida

Save a Life is community-based organisation aiming to prevent suicide through education and training.

They also provide telephone support for emergency situations.

911
New Zealand +64

0800 543 354

 

Text line: text HELP to (4357)

Lifeline 24/7 Lifeline, Suicide Crisis Helpline and Kidsline. A text support service is also available. 111
New Zealand +64

0800 726 666

Samaritans 24/7 confidential support.

Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call.
111
Norway +47

22 40 00 40

Kirken SOS Crisis service for anyone who needs someone to talk to when they find life difficult.

They offer phone, text messaging and chat services.
Police: 112
Ambulance: 113
Peru +51

005112738026

Telefono De La Esperanza Anonymous and specialised support and information in emotional crisis situations, free of charge.

This Spanish-speaking service is staffed by trained volunteers.

Monday to Saturday: 15:00–21:30.
Emergency: 911

Police: 105

Ambulance: 106
Philippines +63

Hotline: (02) 8969191

Hotline: Mobile phone: 0917 854 9191

Manila Lifeline Centre Manila Lifeline Centre is a telephone helpline for anyone experiencing suicidal thoughts. 911
Poland +48

89 19288

or

89 527 00 00

Olsztyński Telefon Zaufania Free helpline in the region of Olsztyn, providing telephone support and guidance about professional mental health services. 112 or 999
Poland +48

n/a

Anonimowy Przyjaciel Directory of trusted phone lines throughout Poland. 112 or 999
Portugal +351 225 50 60 70 SOS Voz Amiga Hotline providing confidential and anonymous emotional support from trained volunteers. Open from 9pm to 12am in Portugal and Madeira. From 8pm to 11pm on the Azores.  112 
Puerto Rico +1 1-800-981-0023 PAS Line Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety.

Their team of health professionals also offer mental health screening and referral services.
Available 24/7.

Emergency: 911

Police:

787 3432020

Puerto Rico +1 1-800-981-0023 Suicide prevention line Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety.

Their team of health professionals also offer mental health screening and referral services.
Available 24/7.

Emergency: 911

Police:

787 3432020

Russia +7 (8202) 577-577 Samaritans (Cherepovets)

Samaritans (Cherepovets) is a suicide prevention hotline that can be reached by phone.

Available daily from 09:00–21:00.

112

Russia +7 7495 989 50 50 EMERCOM of Russia

The Ministry of Emergency Situations of the Russian Federation (EMERCOM) provides emergency psychological assistance to victims of emergencies.

112

Serbia +381 0800 300 303 Centar SRCE

Confidential helpline available in Srpski and English via telephone.

Their website also offers an online chat facility.

Available daily, 14:00–23:00.

Emergency: 192

Ambulance: 194

Singapore +65

1767

 

24-hour messaging via  
WhatsApp: 

9151 1767

Samaritans of Singapore

24-hour free confidential suicide prevention hotline for anyone having difficulty coping during a crisis, and anyone who is thinking of suicide or has been affected by suicide.

You can also talk to them via chat on their website.

Emergency ambulance: 995.

Non-emergency ambulance: 1777

Police hotline: 1800 255 0000 
Singapore +65

6389 2000

The Institute of MH

Mental health hospital in Singapore.

They also provide a Mental Health Helpline for people facing a mental health crisis or emergency.
Available 24/7.

Emergency ambulance: 995.

Non-emergency ambulance: 1777

Police hotline: 1800 255 0000 
South Africa +27

Telephone support: 0861 322 322

Gender violence line: 0800 150 150

AIDS helpline: 0800 012 322

Lifeline

Telephone helplines for a range of issues including suicidal thoughts, trauma and loneliness.

112


Ambulance: 10 177

South Africa +27

24 hour helpline: 0800 12 13 14

Suicidal emergency: 0800 567 567

Contact a counsellor: 011 234 4837

SADG (South Africa Depression and Anxiety Group)

Africa’s largest mental health support and advocacy group.

 

It provides comprehensive mental health information and resources to help you, a family member or loved one.

112


Ambulance: 10 177

South Africa +27

051 444 5691

Befrienders South Africa

Free and confidential service for anyone who is struggling with difficult feelings, or having suicidal thoughts.

They provide help to people in need of emotional support, via phone or face-to-face appointments. Visit their website for details of regional offices.

112


Ambulance: 10 177

South Africa +27

51 444 5000

Befrienders Bloemfontein

Organisation helping people in need of emotional support, via a 24/7 telephone hotline and face-to-face consultations.

112


Ambulance: 10 177

Spain +34 717 003 717 Teléfono de la esperanza Anonymous and specialised support and information in emotional crisis situations, free of charge.

This Spanish-speaking service is staffed by trained volunteers.
112
Spain +34 900 525 100 Samaritans 24/7 confidential support.

Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call.
112
Spain +34 016 National Crisis Line Confidential telephone helpline for victims of domestic violence.

Calls are confidential and won’t appear on the telephone’s last dialled number or on the bill.

Available 24/7.
112
Sweden +46 90101 Självmordslinjen (Suicide prevention hotline) Helpline staffed by trained volunteers to help those experiencing suicidal thoughts, or those who have a close relative or friend experiencing these thoughts.

They can be contacted by phone or chat 24/7.
112
UK +44 Text: 85258 Shout

Text helpline to connect anonymously with a trained volunteer.

They're there to provide support for anyone experiencing a crisis or feeling unable to cope, and they're available 24/7.

Text shout to 85258 to get started.

 999

 of

For urgent, non-life threatening issues: 111 

UK +44 116 123 Samaritans UK 24/7 confidential support.

Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call.

 999

or

For urgent, non-life threatening issues: 111

Ukraine +380 7333 Lifeline Ukraine Free suicide prevention and mental health support helpline.

The service is primarily to provide support for veterans of Ukraine’s Armed Forces, and their family members. But they do not ask any caller about their eligibility to use the service – if you are in need of help, they are here for you.

Available 24/7

112

Ukraine +380

0487 32715

or

0482 226565

Odessa Confidence Telephone Service

Mental health support face-to-face or over the phone.

Monday to Friday:

10:00–08:00

Saturdays and Sundays: 19:00–08:00

112

Ukraine +380 058 Telephone of confidence "Stavropyghion-058" Lviv Mental health and suicide prevention support via telephone.

Available daily, 00:00–23:00)

112

Uruguay +380

0767

or 

0800 0767

Último Recurso Organisation dedicated to the prevention of suicide in Uruguay.

Police: 911


Ambulance: 105

USA +1

988

988 Suicide & Crisis Lifeline 24/7, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress.

A 24/7 online chat in partnership with Contact USA is also available.

For deaf and hard of hearing users: Use your preferred relay service or dial 711 then 988.

911

USA +1

(800) 273-8255 

Samaritans USA 24/7 confidential support.

Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call.

911

USA +1

Text HOME to 741-741.

The Crisis Text Line The USA’s only 24/7, nationwide crisis-intervention text-message hotline.

Text from anywhere in the USA to text with a trained crisis counsellor.

911

 

Servicios mundiales

Title Description
Befrienders Worldwide List of worldwide befriending services (NB not all countries are listed).
Suicide Stop List of crisis lines worldwide.
Suicide.org List of crisis lines worldwide.

Llamar a los Servicios de Emergencia cuando el cliente se encuentra en otro país

Cuando llames a los servicios de emergencia, se te dirigirá automáticamente al proveedor del país en el que te encuentres. Hay varias opciones si quieres los servicios en un país diferente:

  • Llamar al número de emergencia del país en el que te encuentras y solicitar que te comuniquen con los servicios de emergencia del país en el que se encuentra el cliente.
  • Comunicarse con el contacto de emergencia del cliente, si se encuentra en el mismo país que él, y solicitar que se ponga en contacto con los servicios de emergencia.
  • Utilizar la localización del cliente para llamar al departamento de policía local / hospital.

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